Refund policy
60-Day Money-Back Guarantee
We stand behind every emmèton product. If you're not completely happy with your purchase for any reason, you have 60 days from the date you receive your order to request a return.
Faulty or Incorrect Items
If your item arrives defective, damaged, or isn't what you ordered, we'll make it right — no questions asked. We'll cover the return shipping and either replace the item or issue a full refund, whichever you prefer.
Please inspect your order on arrival and contact us at support@emmeton.com as soon as possible so we can sort it out quickly.
Exchanges
Looking to swap for a different size, colour, or style? We're happy to help. We'll cover the return shipping on your original item and get your new one on its way.
Get in touch at support@emmeton.com to get started.
Change of Mind Returns
Still not feeling it? No worries — you can return it for a refund of the price you paid for the item. For change-of-mind returns (in full or in part), any delivery charge you paid at checkout (including express or international upgrades) is non-refundable, and return shipping is at your expense. To be eligible, items must be returned:
- Unworn and unused
- With all tags attached
- In original packaging
- With proof of purchase
Refunds
The amount. Refunds are based on the price you actually paid for each item — including any discount or sale price applied at the time of purchase — not the item's original or full retail price.
Shipping. If your return is because an item is faulty, damaged, or incorrect, we refund your delivery charge in full and cover return postage. For change-of-mind returns, the delivery charge you paid at checkout is not refunded.
Percentage-based discounts (such as our Welcome 10% Off code) are applied proportionally across your items. Your refund reflects the discounted price paid for the returned item.
Our Complete Your Kit offer ($20 off any two pieces; $50 off orders of $275 or more) works differently. If the items you keep still meet the original qualifying threshold after your return, you'll receive a full refund for the returned item. If your return drops the remaining order below the qualifying threshold, the discount amount will be deducted from your refund.
Example: you purchase two items and receive $20 off. You return one item, leaving one item in your order — no longer qualifying for the two-item discount. The $20 will be deducted from your refund.
Any discount code with a minimum spend (including codes issued from a card enclosed with your order) works the same way. If your return drops the remaining order below the qualifying minimum, the discount amount will be deducted from your refund.
The timing. Once we receive and inspect your return, we'll let you know it's been approved and process your refund to your original payment method within 10 business days. Allow a little extra time for your bank to complete the transfer.
If more than 15 business days have passed since approval, reach out at support@emmeton.com.
Exceptions
For change-of-mind returns, we're unable to accept gift cards or personalised/special order items. This doesn't affect your rights if such an item is faulty.
Your Rights Under the Australian Consumer Law
This policy applies in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item has a major problem, you're entitled to choose a refund or replacement, and to compensation for any other reasonably foreseeable loss. If the problem is minor, we may choose to repair, replace, or refund it. Nothing in this policy limits or excludes these rights.
Last updated: August 2026
