At emmèton, we stand by our products, so you can feel confident that your purchase is covered by our 24-month (2-year) product warranty on all bags and 12-month (1-year) warranty on accessories.
To make a warranty claim, you must have the original receipt or online order details from your purchase.
Our warranty covers products purchased from emmeton.com from the date of purchase. If your product was not purchased directly from emmèton, please contact the original store to make your warranty claim.
Where permitted by law, our warranty does not apply to purchases from unauthorised sellers, including unauthorised online platforms.
What’s Covered Under Our Warranty
Our warranty covers major faults that affect the performance or functionality of the item, such as torn seams or fabric faults that result in product failure and render the product unfit for use.
Your item will not qualify for warranty if it is affected by any of the following:
- General wear and tear
- Staining or sun discolouration
- Natural breakdown of materials and components beyond their reasonable lifespan
- Damage caused by not following the Product Care Guide or label instructions
- Rips in fabric not occurring at the seam
- Contact with abrasive surfaces or snagging
- Products that have been modified or altered
- Damage caused by improper use
Warranty Process
To initiate a warranty claim, please contact support@emmeton.com. You will be asked to provide proof of purchase, photos of the item, and complete a short claims form (if required).
Once we receive your photos, emmèton reserves the right to assess the damage and determine the cause and appropriate outcome.
If your claim is approved, you may be asked to return the item. For customers within Australia, emmèton will cover return shipping and provide a return shipping label. For purchases made outside Australia, the cost of returning the item for a warranty claim is the responsibility of the customer.
If an approved replacement product remains out of stock for more than 60 days, the customer may choose an alternative bag of equal value or store credit only.
